Shipping policy

SHIPPING POLICY

Last updated: October 6, 2026

ORDER PROCESSING

All LILUART apparel products are made to order and fulfilled by our production partners.

Production begins after your order is confirmed. Processing time may vary depending on the product, availability, and fulfillment location.

SHIPPING & DELIVERY

Orders are shipped directly from a fulfillment facility to the shipping address provided by the customer at checkout.

Available shipping methods, shipping charges, and the applicable delivery date for your order will be displayed before you complete your purchase and included in your order confirmation.

Shipping times may vary depending on the destination, shipping method, fulfillment location, and carrier.

Where tracking is available, tracking information will be sent to the email address provided with your order.

SHIPPING CHARGES

Shipping charges and any applicable free-shipping promotions will be shown at checkout before payment is completed.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where these charges cannot reasonably be determined in advance, they are not included in the order total and may be payable by the customer upon delivery.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, please contact us as soon as possible at hello@liluart.ca.

If an order cannot be delivered or is returned because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply for reshipment.

DELAYED OR LOST ORDERS

If your order has not arrived by the delivery date provided with your order, please contact us at hello@liluart.ca with your order number so we can investigate the shipment.

If an order is not delivered within the time required by applicable consumer protection laws, you may have the right to cancel the order and receive a refund.

CONSUMER RIGHTS

Nothing in this Shipping Policy limits or excludes any rights or remedies available under applicable consumer protection laws.