Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last updated: October 6, 2026

MADE-TO-ORDER PRODUCTS

All LILUART apparel products are produced on demand after an order is placed.

We do not accept returns, exchanges, or refunds for change of mind, personal preference, or if the customer selected the wrong size, colour, product, or variation.

Please review the product description, colour selection, and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, size, colour, or design, please contact us within 14 days of delivery at hello@liluart.ca.

Please provide your order number, a brief description of the problem, and clear photographs showing the entire item and the issue.

Once the issue has been reviewed and confirmed, you may choose:

• a replacement at no additional cost; or

• a refund to your original payment method.

You do not need to return a damaged, defective, misprinted, or incorrect item unless we specifically provide return instructions.

Refunds or replacements are not provided for damage caused by misuse, improper care, accidental damage, normal wear and tear, or other damage unrelated to a manufacturing or fulfillment defect.

The 14-day notification period is our standard procedure for reporting visible order issues and does not limit any rights or remedies that cannot be excluded under applicable law.

ORDER CANCELLATIONS AND CHANGES

Please contact us as soon as possible if you need to cancel or change your order. We will try to accommodate your request if production has not yet started.

Once an order has entered production, voluntary cancellations or changes may no longer be possible.

This does not limit any cancellation rights available under applicable law.

REFUNDS

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

CONSUMER RIGHTS

Nothing in this policy limits, excludes, or replaces any rights or remedies available under applicable consumer protection laws.